Prepare a customer follow-up
Prepare or carry out an authorised CRM follow-up using the contact record, recent activity and an explicit next step. Use for customer follow-up work, not bulk outreach.
Example brief: “Read the latest enquiry and prepare a reply with the agreed next step; leave it as a draft.”
Expected handover: A source-grounded draft or verified authorised send, with its CRM next action.
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