Topic
AI voice & SMS
AI phone agents and SMS in Australia: use cases, ACMA and DNCR rules, recording consent and metrics.
All ai voice & sms articles
ACMA rules for AI outbound calls: hours, identification, DNCR and consent
ACMA telemarketing and Do Not Call rules applied to AI-placed calls: calling hours, what to say, caller ID, list washing and consent records.
Call recording laws in Australia: what AI phone agents must tell callers
Federal interception law plus state listening and surveillance device laws, summarised for businesses recording AI calls, with a disclosure script to use.
After-hours AI receptionist: what it should handle and when to hand over
Set up an after-hours AI receptionist for an Australian small business: what to automate, escalation rules, booking, SMS confirmations and a sample script.
Speed to lead: calling new enquiries back in minutes with an AI caller
How to call web enquiries back within minutes with an AI caller: the trigger, consent and calling-hours checks, a qualification brief and the hand-off.
Missed call text back: templates, timing and rules for tradies and clinics
Set up missed call text back for an Australian tradie or clinic: SMS templates, when to send, sender ID and Spam Act rules, and the call-back hand-off.
SMS follow-up after a call: cadences, templates and the Spam Act rules
Design SMS follow-up after a call: confirmations, no-answer texts, reminders, Spam Act consent and unsubscribe rules, and the sender ID changes.
AI voice agent metrics: measure call AI like a sales floor, not a chatbot
The AI voice agent metrics that matter: connect, conversation, qualified and booked rates, SMS replies, escalations and QA sampling, with a template.
AI for tradies: answer on site, confirm jobs and chase quotes by call and text
A practical guide to AI for tradies in Australia: answer calls on site, book and confirm jobs, chase quotes and send reminders, and what to keep personal.
AI voice agent latency: why sub-500ms matters to Australian callers
Why AI voice agent latency, interruption handling and en-AU voices decide whether callers stay on the line, and a test plan to run before you go live.
Related product: Fulcrum Lyre voice agents