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Using WhatsApp with an AI assistant: Business app, Platform and the rules
How to use WhatsApp with an AI assistant: personal vs Business app vs Business Platform, internal vs customer use, message rules and consent.
Turn voice notes into tasks an AI agent can act on
How to record voice notes an AI agent can act on, what it should send back before acting, and examples from site visits, practice notes and the drive home.
AI agents in group chats: roles, permissions and keeping secrets out
How to run a group chat with staff and AI agents: who can instruct and approve, what the agent sees, keeping secrets out and when to split threads.
ACMA rules for AI outbound calls: hours, identification, DNCR and consent
ACMA telemarketing and Do Not Call rules applied to AI-placed calls: calling hours, what to say, caller ID, list washing and consent records.
Call recording laws in Australia: what AI phone agents must tell callers
Federal interception law plus state listening and surveillance device laws, summarised for businesses recording AI calls, with a disclosure script to use.
After-hours AI receptionist: what it should handle and when to hand over
Set up an after-hours AI receptionist for an Australian small business: what to automate, escalation rules, booking, SMS confirmations and a sample script.
Speed to lead: calling new enquiries back in minutes with an AI caller
How to call web enquiries back within minutes with an AI caller: the trigger, consent and calling-hours checks, a qualification brief and the hand-off.
Missed call text back: templates, timing and rules for tradies and clinics
Set up missed call text back for an Australian tradie or clinic: SMS templates, when to send, sender ID and Spam Act rules, and the call-back hand-off.
SMS follow-up after a call: cadences, templates and the Spam Act rules
Design SMS follow-up after a call: confirmations, no-answer texts, reminders, Spam Act consent and unsubscribe rules, and the sender ID changes.
AI voice agent metrics: measure call AI like a sales floor, not a chatbot
The AI voice agent metrics that matter: connect, conversation, qualified and booked rates, SMS replies, escalations and QA sampling, with a template.
AI for tradies: answer on site, confirm jobs and chase quotes by call and text
A practical guide to AI for tradies in Australia: answer calls on site, book and confirm jobs, chase quotes and send reminders, and what to keep personal.
AI voice agent latency: why sub-500ms matters to Australian callers
Why AI voice agent latency, interruption handling and en-AU voices decide whether callers stay on the line, and a test plan to run before you go live.
Agents that write the CRM for you: which events to log and how to review them
Which events should write to your CRM, the fields each one fills, a note template for the next person, and a weekly review of agent-written records.
AI prospect research: build a prospect list from evidence, not guesses
Brief an AI agent for prospect research: useful columns, a source for every claim, checks before outreach, and leads kept separate from opportunities.
The CRM follow-up queue: a next action on every record, approved in one sitting
Design a CRM follow-up process: a dated next action on every record, agent-drafted follow-ups approved in one sitting, and opt-outs respected everywhere.
Clean a contact list before CRM import: a step-by-step checklist
Clean a contact list before a CRM import: dedupe rules, Australian phone and address formats, consent fields and a 20-row test import.
From market research to client proposal: AI proposal writing that survives scrutiny
Turn AI market research into a decision brief, then a client proposal with honest numbers and a review. Includes a brief template and proposal outline.
Xero and MYOB in the agent loop: quote-to-cash admin with AI, and what stays human
Where AI agents help around Xero and MYOB: invoices with supporting notes, overdue follow-ups and reconciliation prep, plus what a person must keep.
62 articles across 10 topics · RSS feed